Is Your Website Customer Friendly?

In a rush to make websites visually appealing and search engine friendly, most of the businesses forget a very important aspect of website designing – customer friendliness. The result is a narcissist website that dwells greatly on the business’s products, team, offerings, locations etc. but has no place to deal with customer issues.

Most customers do not have enough time to read every word on a website. They simply scan it for ‘relevant info’ and this is simply what narcissist websites miss!

In contrast, an intelligent website has the right information, at the right place and does not leave the customer stranded. Here’s what an intelligent website must do:

• Provide to-the point statements
• Proactively address common concerns and questions
• Offer active online self service support
• Encourage a dialogue with customers

While designing your website the focus should be the anticipated needs or concerns of your customers rather than self praise. Too much of “me me” stuff may simply irritate them away. Tell customers about yourself but do it in a way that is helpful for them as well.

12 Must Know Digital Marketing Forecasts for 2010

Internet marketing continues to undergo a rapid transformation every year. Areas that will be affected in 2010 may include: future monetization models, the effect of transparency on advertising, social and search, mobile, social commerce, public relations, social advertising, Twitter, video and mom/pop internet usage. And, we are only in January! Here’s a great compilation of some of these trends from data at eMarketer. Here are some useful insights on what digital marketing may would look like in 2010. What would the future monetization models look like? What will be the effect of transparency on advertising? Read on to know this and more.

Email beats Internet Marketing for Highest ROI

Email marketing beats Internet marketing by delivering the highest ROI amongst online marketing channels. Here’s how much profit marketers made with email marketing. Read more

Measuring Email Marketing for Success

Memorability has been one of the greatest strengths of email marketing, especially compared with other channels such as print, broadcast and direct mail. However, metrics are useful only if they are taken of advantage of. It might be time to move beyond the basics and truly exploit the breadth and depth of available email metrics. Read More

Time spent on social networking up 3-times

Social media is at its all time high with over 17 percent Internet time being spent on social networking and blogging. A report by the Nielsen Company suggests that the time spent on social networking has gone up by 3-times within a year’s time. Jon Gibs, Vice President, Media and Agency Insights, Nielsen’s Online Division feels that though video and text content remain the focal point of the Web experience, the desire of online consumers to connect, communicate and share is increasingly driving the growth of social networks. Read the report here.

10 Most Popular Corporate Blog Designs That Blend Simplicity and Sophistication

Professional, responsible and sophisticated- are the key factors that define corporate blogs.  Different from generic blogs, corporate blog designs are more classy and uncomplicated.

Here is a collection of ten most popular corporate blog designs that are a perfect blend of style, simplicity and branding:

Yahoo

Google

Nike

Dell

Cisco

Walmart

Design Matters

Johnson & Johnson

McDonalds

GM

How to Save Your Blog on a Bad Hair Day

Blogging is a raging web trend and with more and more people trying hands at it, sailing through the cut throat competition gets tougher by the day.  The key to survival lies in implying technical innovations that pull the blog through a down phase.

When you see your blog traffic slipping, don’t panic. Instead, imply this five point strategy to perk up your blog during a slowdown:

Socialize your posts

Link, Digg, Tweet or Stumble some of your posts to create a buzz. Share your posts through your network on social media sites and attract viewers to your blog.

Revitalize the dead headings

Even the most engaging articles may fail to attract eyes if they suffer a poor heading. Slowdown is the best time to analyze posts that were not well received and give them a facelift with a new heading or introduction. Be a SEO pro and use keywords in your headings and intros that rank your blog high during relevant searches.

Follow suite

Check out what is selling the best and follow the trend. Simply following what readers are liking and blogging about it can be a very effective traffic booster. Whether it is an outfit, person, place or concept, if it’s a hit, it should be on your blog too.

Blockbusters that weren’t

You perceived some of your posts as stalwarts, but your readers thought otherwise. May be it was a case of wrong timing, may be you did not use the right key words, or may be you simply chose a wrong subject. Dig your blog archive for such posts and refurbish them. Give them a contemporary touch and calibrate them with the SEO tools.  Edits may give some boost to these posts, as well as to your blog.

Set the timing right

Survey and analyze the time that people tend to spend over reading blogs. It could be weekends or working days. See what the trend for your genre is and set the frequency of your posts accordingly. Coming up with a new post every weekend is a good idea. This would not only cover the weekend visitors, but also help in developing a long term habit in your readers for checking your blog every Monday for something new.

Go Social…Internet is No Longer Only for Geeks!

With the whole world flocking to the social media sites like Twitter, Digg and LinkedIn, making your business visible on them has become extremely challenging. Social Media Optimization (SMO) is your only chance to remain afloat in a swarming pool of competitors. SMO is novel marketing strategy that has rapidly gained popularity in recent times. The concept is simple, get your website refurbished so that it is easily linkable to social media sites, is found on all popular blogs and podcasts and is extensively bookmarked.

Why Social Media?

A marketing study conducted by WhitePaperSource.com reveals that marketers are increasingly drawn towards social media marketing because it yields better results with lower investment. According to the report, the primary benefits of promoting your business through social media are:

• enormous attention from prospects
• increased number of qualified leads
• fruitful business partnerships
• reduced marketing expenses

Who doesn’t want to see their business grow by leaps and bounds in minimum cost? Social media is a fabulous opportunity for doing this and you should just not miss it!

However, only knowing about it and creating accounts on Twitter and LinkedIn will not get you the desired results. Marketing through social media needs extensive planning and effective SMO to ensure that your business is visible wherever your clients may look for it.

How do I make my SMO activities effective?

The answer is simple- proper planning and a well executed SMO strategy. Optimizing your website to ensure that it qualifies all parameters of social media marketing, coupled with effective management and maintenance of the same is what will get you maximum eye balls.

Here are some tips for a perfect SMO that will get you maximum attention on the Internet:

1.    Increase your linkability – Mobilize your website. Update it regularly and imbibe blogs and whitepapers to enhance its linkability.

2.    Make tagging and bookmarking easy – Tag and bookmark your pages with all popular websites.

3.    Help your content travel – SMO goes beyond modifying structure and content of your website. If you have content that is in portable formats like PDF, audio-video files, PPTs etc, the same can be submitted to sites like YouTube, SlideShare, etc..

4.    Make web friends – Go ahead and exchange content and videos with other websites. Experiment with RSS and facilitate others in driving more traffic towards your web content.

Give your website the SMO power and see its presence grow in every corner of the World Wide Web!